Tide: A Swift and Clean Response to the #TidePodChallenge

February 9, 2018

by Bailey Morris

You know you have a PR crisis on your hands when the CEO of your organization has to talk about teenagers eating laundry pods on the weekly earnings call.

Nowadays when a brand faces a PR crisis, it’s regular procedure to take to their social media channels and address the issue head-on.  And before Tide tackled all of their competition in their quirky, bait-and-switch Super Bowl ads, they were keeping plenty busy tackling conversations about the “Tide Pod Challenge” on social media.

Like other daft internet challenges before its time, (“The Cinnamon Challenge,” “The Bath Salt Challenge,” etc.) the “Tide Pod Challenge” took the internet by storm, as teens began filming themselves biting into the brand’s laundry detergent pods and spewing soap everywhere – or worse, ingesting it.

We’re all about innovative solutions here at Curley & Pynn, and when we saw Tide’s creative response to the situation at hand, we had to write a blog post about it.

Instead of just posting a tweet that read, “Tide Pods are not meant for consumption.  If consumed please call poison control immediately,” Tide created a brief, funny PSA with New England Patriots’ tight-end Rob Gronkowski and posted it on their Twitter, Facebook and YouTube accounts.

Right now, the tweet has about 98,000 re-tweets and boasts about 10 million views – and that doesn’t even take into account the 286,000 views on YouTube and 164,000 views on Facebook!  They found a way to get their message across that it’s absurd to eat Tide Pods, but doing it in a comical way.

But why the larger amount of views on Twitter?  My theory is that it could be due to the Tide Pod Challenge originating on Twitter, and that’s where Tide knew most of their teen audience was posting about the challenge … but that’s another blog post for another time.

At the end of the day, it’s about remembering that public relations is “people relations.”  Tide can’t control what able-minded individuals do with their product – all they can do is tell them that it’s ludicrous, and that they shouldn’t do it.

So why not have a little fun with it?  After all, 10 million video views is nothing to sneeze at.  Unless you have laundry soap in your nose – then you might need to sneeze.

Report or Comment? When a Journalist Retweets, it’s Hard to Tell

March 5, 2013

by Dan Ward

I returned from a meeting this afternoon and saw this in my twitter feed:

“@JebBush a flip-flop-flip on immigration? Wow. I fashioned you more of a baseball player than a gymnast. My bad. #notsurprisedatall”

The tweet was authored by Debbie Wasserman-Shultz, chair of the Democratic National Committee, so the partisan tone is to be expected.

But I don’t follow Rep. Wasserman-Shultz. I saw her message because it was retweeted with no additional comment by Tampa Bay Times Political Editor Adam Smith, who I do follow.

Now, if you read Smith’s twitter profile, you will see the message, “Retweets are not endorsements,” but that is only clear if you take it upon yourself to look at his profile. My first thought upon seeing the tweet was, “wow, that’s quite a partisan message for an objective journalist to forward on to his followers.”

Based on the disclaimer in Smith’s profile, I understand that he retweets comments as part of his journalistic responsibility to share information, rather than as endorsements, but I do wonder whether a disclaimer on a profile goes far enough.

Is it my responsibility as a follower to determine whether I’m looking at a report rather than an editorial comment, or is it the responsibility of the reporter/editor to ensure his followers know the difference?

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