by Dan Ward
I know technology is advancing at the speed of light, but this takes things to an all-new level.
About 10 days ago, I ordered a remote control from AT&T UVerse (to replace one that was not working), and was told it would arrive by early last week. I had heard nothing since and was about to call for an update when I received this shipping notice from UVerse:
| Item Shipped: CYB S10-S1 |
| Shipping Method: UPS |
| Shipped On: 01/23/2012 |
| Expected Arrival Date: 01/18/2012 |
| Tracking Number: XXXXXXXXXXX |
Now that’s customer service. AT&T UVerse sensed my displeasure in having to wait an extra week to replace my remote, and will now deliver the replacement five days before it was shipped.
I can’t wait to begin using it last week.
I’d say that this is excellent customer service, but it is AT&T. Not surprising.
So now you don’t really need a DVR, right? I mean, every show will have already aired anyway.